Terms and Conditions

1. About these Terms

These Terms and Conditions (“Terms”) apply to the website located at webcraft.ph and to software development, implementation, maintenance, consultation, training, subscription, and technical support services directly provided by Webcraft Web Development Services (“Webcraft,” “we,” “us,” or “our”).

By requesting, purchasing, or using our services, you agree to these Terms. A signed proposal, contract, purchase order, statement of work, service agreement, or other written agreement may contain additional or different provisions. Where a conflict exists, the signed written agreement will control for that particular engagement.

2. Services

Webcraft provides custom web and mobile application development, system implementation, deployment, data migration assistance, maintenance, consultation, training, and technical support.

The exact scope, deliverables, schedule, fees, acceptance process, support coverage, and client responsibilities for each project will be stated in the applicable written proposal, contract, purchase order, or statement of work.

Any work outside the agreed scope may require a written change request, revised schedule, and additional fees.

3. Use of PayMongo and payment services

Webcraft accepts payments only for products and services directly provided by Webcraft Web Development Services to its own customers.

Webcraft does not use its PayMongo merchant account to collect permit fees, taxes, regulatory charges, citizen payments, or other funds on behalf of Local Government Units, government agencies, or third-party businesses. Webcraft does not act as a payment facilitator and does not integrate its own merchant account into client-owned websites or platforms.

Payments may be processed by independent payment providers such as PayMongo. A customer’s use of a payment provider may also be subject to that provider’s own terms, privacy policy, and security procedures.

4. Fees, invoices, taxes, and payment

Fees are based on the applicable quotation, proposal, contract, billing statement, invoice, subscription plan, or statement of work.

Unless otherwise agreed in writing:

• payments must be made according to the schedule and due dates shown in the applicable billing document or contract;
• government withholding taxes and other legally required deductions must be supported by the corresponding official tax certificates or documentation;
• bank, card, payment-gateway, currency-conversion, or similar charges imposed on the customer may remain the customer’s responsibility; and
• work may be paused when a required payment, approval, access credential, or client dependency is materially overdue.

Webcraft will not request complete card details by email, chat, or ordinary web forms. Card information entered on a payment page is handled by the relevant payment provider.

5. Client responsibilities

Clients must provide accurate and lawful requirements, content, data, approvals, credentials, infrastructure access, and authorized representatives reasonably needed to perform the services.

The client is responsible for:

• confirming that it has the authority and lawful basis to provide all data and materials supplied to Webcraft;
• reviewing deliverables and providing decisions, feedback, and approvals within reasonable timeframes;
• maintaining secure control of user accounts, passwords, devices, and administrator credentials under its control;
• obtaining licenses and permissions for third-party materials requested by the client; and
• using the delivered system in accordance with applicable laws, regulations, and the agreed purpose.

Delays caused by missing client inputs, approvals, access, third-party services, government processes, or events beyond Webcraft’s reasonable control may affect the delivery schedule.

6. Project review and acceptance

Deliverables will be reviewed and accepted according to the applicable written agreement. Where no specific acceptance process is stated, the client should report material non-conformities within a reasonable review period after delivery or demonstration.

Requests that introduce new features, materially change approved requirements, or alter previously accepted work may be treated as change requests and may require additional fees and time.

Minor issues that do not substantially prevent the intended use of the deliverable will not automatically constitute rejection of the entire project.

7. Intellectual property

Each party retains ownership of materials, trademarks, software, documentation, data, and intellectual property it owned or developed independently before the engagement.

Unless a signed written agreement provides otherwise:

• the client retains ownership of its data, branding, content, and client-supplied materials;
• Webcraft retains ownership of its pre-existing tools, reusable components, frameworks, libraries, methods, templates, know-how, and general-purpose improvements;
• rights to custom project deliverables are granted or transferred only after payment of all amounts required under the applicable agreement; and
• third-party and open-source components remain governed by their respective licenses.

Webcraft will not publicly disclose confidential client information. With the client’s permission, Webcraft may identify the client and display non-confidential screenshots or descriptions of completed work in its portfolio.

8. Confidentiality, privacy, and data protection

Each party must protect confidential information received from the other and use it only for the applicable engagement, except where disclosure is authorized or required by law.

Webcraft processes personal information in accordance with its Privacy Policy, applicable written agreements, and relevant Philippine data-protection requirements.

Project-specific processing of personal or sensitive information may require additional security, privacy, confidentiality, or data-processing terms.

9. Third-party services

A project may rely on hosting providers, domain registrars, app stores, payment providers, email services, mapping services, operating systems, open-source software, APIs, or other third-party products.

Webcraft is not responsible for outages, policy changes, account restrictions, pricing changes, security incidents, discontinued services, or other acts of third parties outside Webcraft’s reasonable control. Where practical, Webcraft will assist the client in evaluating alternatives under a separately agreed scope.

10. Maintenance and support

Maintenance, warranty correction, hosting administration, monitoring, user support, data recovery, upgrades, and response times are included only when stated in the applicable written agreement or subscription plan.

Support does not ordinarily include issues caused by unauthorized modifications, misuse, unsupported environments, compromised credentials, client-controlled infrastructure, third-party failures, or requirements outside the agreed scope.

11. Cancellations, returns, and refunds

Because Webcraft provides customized and time-based professional services, cancellation and refund eligibility depends on the project stage, work already completed, costs already incurred, and the applicable written agreement.

Nothing in these Terms removes rights or remedies that cannot lawfully be waived. The detailed policy is available in the Return & Refund Policy.

12. Warranties and service limitations

Webcraft will perform its services with reasonable professional care and in accordance with the agreed written scope.

Unless expressly guaranteed in writing, Webcraft does not warrant that software will be completely error-free, uninterrupted, compatible with every future device or third-party service, or immune from all security threats.

Any stated warranty or correction period applies only to reproducible defects in agreed deliverables and does not include new requirements, unauthorized changes, misuse, third-party failures, or client-controlled infrastructure.

13. Limitation of liability

To the extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, or consequential losses, including lost profits, lost opportunities, or loss of data, arising from an engagement.

To the extent permitted by law and unless a signed agreement states otherwise, Webcraft’s aggregate liability relating to a specific engagement will not exceed the fees actually paid to Webcraft for the affected service during the twelve months immediately preceding the event giving rise to the claim.

This section does not exclude liability that cannot legally be excluded or limited.

14. Suspension and termination

Either party may suspend or terminate an engagement according to the applicable written agreement. Webcraft may suspend affected services when necessary to address non-payment, unlawful activity, security risk, misuse, repeated material breach, or failure to provide essential client dependencies.

Upon termination, the client remains responsible for accepted deliverables, work already performed, approved expenses, and other amounts due. Data export, transition assistance, source-code delivery, credential transfer, or extended system access may depend on the applicable agreement and settlement of outstanding obligations.

15. Disputes and governing law

The parties should first attempt to resolve concerns in good faith through direct communication and documented review of the applicable scope, deliverables, payment records, and correspondence.

Further details are provided in the Dispute Resolution Policy.

These Terms are governed by the laws of the Republic of the Philippines, without prejudice to mandatory rights, remedies, and jurisdiction provided by applicable law.

16. Website use

You may use this website for lawful informational and business-inquiry purposes. You must not attempt to disrupt the website, gain unauthorized access, introduce malicious code, impersonate another person, scrape protected information, or use the website for unlawful or fraudulent activity.

Website content may be updated, corrected, or removed without prior notice. Project descriptions and examples are provided for general information and do not constitute a binding offer unless confirmed in a written proposal or agreement.

17. Changes to these Terms

Webcraft may update these Terms to reflect changes in its services, business processes, payment methods, or legal obligations. The latest version will be published on this page with an updated effective date.

Changes will not retroactively modify a signed client agreement unless the parties expressly agree in writing.

18. Contact information

Questions, notices, or concerns regarding these Terms may be sent to: