Dispute Resolution Policy

1. Purpose

Webcraft is committed to resolving concerns professionally, fairly, and in good faith. This policy applies to services directly provided by Webcraft Web Development Services.

2. Contact Customer Support First

If you have a concern regarding our services, please contact us before initiating a formal dispute.

Email: info@webcraft.ph

Please include:

• Your name or organization
• Project or invoice reference
• Description of the concern
• Relevant screenshots or documents
• Your preferred resolution

3. Review Process

After receiving your concern, Webcraft will review the available project records, communications, contracts, invoices, and supporting documents. We may request additional information if necessary before reaching a decision.

4. Possible Outcomes

• Clarification or explanation
• Correction of an identified issue
• Completion of agreed deliverables
• Additional technical support
• Refund review under the Return & Refund Policy
• Another mutually agreed solution

5. Escalation

If you believe the matter remains unresolved after the initial review, you may request a second review by replying to the original email and providing any additional supporting information.

6. Good-Faith Resolution

Both parties agree to attempt to resolve disputes through good-faith communication before pursuing external legal remedies. Most issues can be resolved more quickly through direct discussion and review of the applicable agreement.

7. Governing Law

This policy is governed by the laws of the Republic of the Philippines. Nothing in this policy limits rights or remedies that cannot legally be waived.

8. Related Policies

This policy should be read together with the Terms & Conditions, Privacy Policy, and Return & Refund Policy.

9. Contact Information